AD Sverige partners with UAI Labs to automate order management

Client: AD Sverige
Industry: Automotive
Department: Sales
Region: EMEA (Sweden)
Platform: UiPath

of FTEs saved and redirected to customer service

accuracy in handling orders

faster order processing

Client overview

AD is one of the largest wholesale automotive parts trade groups in Europe. Represented in 48 countries, AD has over 300 car workshops and stores in Sweden alone, providing fast professional help to thousands of clients, ensuring they love every mile, regardless of car make and model year.

AD Sverige is guided by a simple yet powerful philosophy—“put people first”. This belief shapes their business identity and guides their operational approach. One of the aspects of this commitment is to leverage automation to optimize processes and enable employees to focus on delivering outstanding customer service. With the above in mind, AD Sverige partnered with UAI Labs to support them on this journey.

Challenges

Every day, AD Sverige receives dozens of orders, which are manually processed by employees. In response to the company’s continuous growth, it was decided to free their staff from the routine and let them focus on what really matters—providing better service to customers.

The company needed a solution to streamline this email triage process while reducing human error and freeing time for high-value tasks. This created an opportunity to explore how AI-powered process automation could optimize their workflow and improve operational efficiency.

Solution

AI-powered automation of order management

To help AD Sverige overcome the inefficiencies of manual order processing, UAI Labs implemented an intelligent automation solution powered by the UiPath Platform. The goal was to streamline the company’s email triage and order management, reducing manual workload while ensuring accuracy and efficiency. Rather than approaching automation as a one-off fix, UAI Labs designed a scalable solution that could serve as a foundation for broader digital transformation efforts.

How does it work?

As soon as new orders arrive, the robot detects them, downloads attached PDFs, and processes them based on AD Sverige’s specifications. This guarantees that every order is handled quickly and accurately without requiring human input.

Instead of requiring an employee to manually enter data, the robot processes the order details and sends them directly to the CRM, ensuring accuracy and eliminating delays. Once processed, the system organizes the PDF in the appropriate folder and marks the email as completed, maintaining a structured workflow.

For exceptions or unclear cases, the order is forwarded to the IT department, ensuring prompt attention from one of the team members. This hybrid approach prevents bottlenecks while maintaining operational oversight.

Beyond order processing, we deployed an AI-driven email triage system that categorizes and routes incoming emails to the appropriate teams. By using UiPath Communication Mining, the system learns from email patterns, improving its classification accuracy over time. To fine-tune the AI, we conducted multiple training rounds with real emails, refining its ability to distinguish between different types of inquiries.

Results

After UAI Labs developed the solution, AD Sverige was able to quickly realize the value of automating the order management process:

Efficiency Gains

With the automation, the time AD Sverige spends on manually sorting and processing incoming emails was drastically reduced, making the process 12x faster. As a result, the company saved 50% of FTEs and shifted them to customer service, significantly enhancing the customer experience. Freed from routine administrative tasks, the team can now focus on more strategic, high-value work.

Improved Accuracy

The company reduced human errors that could occur with manual data entry. Customer inquiries are now consistently routed to the correct teams, while order details are extracted and processed with 100% accuracy, ensuring that no information is lost or misinterpreted.

Better Service

With automation handling email categorization and order processing, response and order fulfillment times improved significantly, leading to faster resolutions for customers. As a result, customer satisfaction increased even greater, reinforcing trust in AD Sverige’s ability to deliver a seamless experience.

Training AD Sverige's automation COE

AD Sverige realizes the value of automation and invests in building its own Automation Center of Excellence (COE). As part of the effort, the UAI Labs team was privileged to assist in training their automation developers.

UAI Labs designed a comprehensive in-person training program for individuals looking to build a solid foundation in automation and UiPath. During the training, participants learned how to leverage the UiPath Platform to automate repetitive tasks, streamline workflows, and optimize business processes.

The impact of this training was reflected in participant feedback:

“Great three-day instructor-led course by UAI Labs regarding automation software from UiPath. So many cool and useful stuff to automate manual time-consuming tasks.”

Peter Öst, AD Sverige AB

“Knowledgeable teacher who believes in the product hence spreading positiveness.”

Andreas Engström, AD Sverige AB

This initiative reinforced AD Sverige’s commitment to automation and set the stage for continued innovation, enabling their team to drive transformation from within.

Presenting AD Sverige's story at the UiPath AI-powered automation summit

Our partnership with AD Sverige took center stage at Norway’s biggest automation conference, the AI-Powered Automation Summit by UiPath in Oslo. As a Platinum Sponsor of the event, UAI Labs had the opportunity to showcase how AI-driven automation is transforming businesses across industries.

During the summit, UAI Labs was joined by Jonas Axelsson, CIO of AD Sverige, on stage to present a case study of our collaboration. Attendees gained first-hand insights into how UAI Labs leverages intelligent automation to drive operational efficiency and business growth.

Conclusion

AD Sverige’s experience with UAI Labs showcases the potential of intelligent automation to revolutionize business processes. With AI-powered robots handling email triage and order processing, they reduced processing time, eliminated manual inefficiencies, minimized errors, and enhanced customer service—and gave their people the potential to ensure automation was viable for the long haul.

This collaboration is more than a tech upgrade—it’s a move toward a smarter, more efficient tomorrow, where automation powers growth, innovation, and more immersive customer experiences.