Team Manager
Join UAI Labs as a Team Manager and lead, develop, and support a high-performing team delivering automation, AI, technology, and business transformation services.
About the role
We are looking for an experienced Team Manager to lead, develop and support a team delivering automation, AI, technology and business transformation services. This role combines people leadership, operational management and delivery oversight, ensuring team members are successful, engaged and equipped to achieve both client and organisational objectives. You will be responsible for coaching and mentoring team members, managing performance and career development, supporting resource planning and fostering a culture of accountability, collaboration and continuous improvement. Working closely with delivery, technical and business leadership, you will help ensure the team has the right skills, capacity and focus to deliver high-quality outcomes while maintaining a positive and productive working environment. You will also play a key role in recruitment, capability development and the ongoing evolution of our ways of working as the organisation continues to grow.
Responsibilities
- Ensure the team consistently delivers against organisational objectives, priorities and commitments
- Maintain appropriate team structure, capacity and succession plans to support current and future business needs
- Monitor timesheets, utilisation, demand and operational performance, addressing risks and issues as they arise
- Drive consistency in governance, reporting, processes and ways of working across the team
- Ensure compliance with company and customer policies, security requirements, contractual obligations and regulatory standards
- Represent the team within leadership forums, operational reviews and business planning activities
- Champion collaboration across teams and remove obstacles that impact productivity, quality or delivery outcomes
- Identify and implement improvements that enhance team effectiveness, operational efficiency and business performance
- Coach and mentor team members through regular one-to-ones, performance reviews and career development conversations
- Support recruitment, onboarding, capability development and retention of team members
- Set clear objectives and expectations, manage individual performance and support professional development across the team
Required Skills & Qualifications
- 5+ years of people management and line management experience
- Experience leading and developing high-performing professional services, technical or business teams
- Ability to set objectives, manage performance and support employee growth and career development
- Experience conducting regular one-to-ones, performance reviews, coaching and mentoring activities
- Strong resource planning and workload management skills across multiple projects and priorities
- Ability to balance team delivery commitments with employee wellbeing, engagement and development
- Experience managing recruitment, onboarding, succession planning and talent retention activities
- Strong stakeholder management skills with the ability to communicate effectively at all levels
- Ability to identify and address delivery, capability and resourcing risks proactively
- Experience establishing and maintaining team standards, processes and best practices
- Ability to collaborate effectively with technical, delivery and business leadership teams
- Strong problem-solving and decision-making skills in fast-paced and evolving environments
- Experience supporting organisational change, adoption of new ways of working and continuous improvement initiatives
- Strong commercial awareness with an understanding of utilisation, capacity planning and delivery objectives
- Professional English communication skills, both spoken and written
Preferred Qualifications
- Experience delivering automation, digital transformation or AI-led programmes
- Exposure to operating models, process optimisation or transformation initiatives
- Understanding of Agile, waterfall or hybrid delivery methodologies
- Experience working in high-growth consultancies or scale-ups
- Familiarity with enterprise platforms such as ERP, CRM, ServiceNow or RPA tools
Who You Are
- A confident, calm leader who brings structure to complexity
- Commercially minded and outcomes-focused
- Comfortable making decisions and owning accountability
- Trusted by clients and respected by delivery teams
- Hands-on when needed, strategic when required
- Motivated by building teams, culture and scalable delivery models
Equal Opportunity
- UAI Labs is an equal opportunity employer, and we encourage qualified applicants of every background, ability and life experience to contact us about appropriate employment opportunities.