Privacy Policy

This Privacy Policy explains how UAI Labs collects, uses, stores, shares and protects personal data when you visit our website, contact us, submit an enquiry, engage with our content or communicate with us.

We are committed to handling personal data responsibly, transparently and securely.

  1. Who We Are

This website is operated by UAI Labs.

For the purposes of this Privacy Policy, “UAI Labs”, “we”, “us” or “our” refers to UAI Labs Group, its parent company, subsidiaries, affiliates, group companies, contractors, service providers and authorised representatives, where applicable.

  1. Scope of This Policy

This Privacy Policy applies to personal data collected through:

  • our website;
  • contact forms and meeting request forms;
  • email communications;
  • business development conversations;
  • newsletter or content subscription forms, if enabled;
  • website analytics and cookies;
  • events, webinars or downloadable resources, if applicable;
  • direct business interactions with clients, prospects, partners and suppliers.

This policy does not apply to third-party websites or platforms that may be linked from our website. Those third parties are responsible for their own privacy practices.

  1. Personal Data We May Collect

Depending on how you interact with us, we may collect the following types of personal data:

Contact and identity information:

  • name;
  • business email address;
  • phone number;
  • job title;
  • company name;
  • country or region;
  • LinkedIn or professional profile information, if you provide it.

Business enquiry information:

  • information you submit through website forms;
  • details about your organisation, business needs or areas of interest;
  • meeting requests;
  • communications with our team;
  • information included in proposals, requests or business discussions.

Technical and website usage information:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • referring website;
  • time and date of visit;
  • interaction with website content;
  • cookie and analytics identifiers, where applicable.

Marketing and communication preferences:

  • newsletter subscription preferences;
  • event or content registration details;
  • consent preferences;
  • opt-out or unsubscribe requests.

Supplier, partner or client contact information:

  • business contact details;
  • role and organisation;
  • correspondence and administrative records;
  • contract-related contact information.

We do not intentionally collect special category personal data through our website. Please do not submit sensitive personal data through general website forms unless we specifically request it and provide an appropriate secure channel.

  1. How We Collect Personal Data

We may collect personal data:

  • directly from you when you complete a form, send an email, book a meeting or communicate with us;
  • automatically when you use our website through cookies, analytics tools and similar technologies;
  • from your organisation, colleagues or authorised representatives;
  • from public professional sources, such as company websites or business networking platforms;
  • from third-party service providers that support our website, CRM, analytics, marketing or business operations.
  1. How We Use Personal Data

We may use personal data for the following purposes:

To respond to enquiries:

  • respond to contact form submissions;
  • arrange meetings;
  • provide information about our services;
  • follow up on business discussions.

To provide and manage services:

  • communicate with clients, prospects, partners and suppliers;
  • manage proposals, projects and commercial relationships;
  • deliver agreed services;
  • maintain business records.

To operate and improve the website:

  • monitor website performance;
  • understand how visitors use our website;
  • improve content, design and user experience;
  • maintain website security;
  • detect and prevent misuse or technical issues.

For marketing and business development:

  • send relevant updates, insights or invitations where permitted;
  • manage newsletter subscriptions, if enabled;
  • personalise business communications;
  • measure engagement with website content and communications.

For legal, compliance and security purposes:

  • comply with legal obligations;
  • protect our rights and interests;
  • enforce website terms;
  • prevent fraud, misuse or unauthorised activity;
  • maintain appropriate information security controls.
  1. Lawful Bases for Processing

Where applicable data protection laws require a lawful basis, we rely on one or more of the following bases:

Consent:
Where you have given consent, for example to receive certain marketing communications or to allow non-essential cookies.

Contract:
Where processing is necessary to take steps before entering into a contract or to perform a contract with you or your organisation.

Legitimate interests:
Where processing is necessary for our legitimate business interests, such as responding to business enquiries, improving the website, managing client relationships, protecting our systems and developing relevant services, provided those interests are not overridden by your rights and freedoms.

Legal obligation:
Where processing is necessary to comply with applicable laws, regulations, accounting obligations, tax requirements or lawful requests.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, improve functionality, understand website usage and support analytics or marketing activities.

Cookies may include:

Essential cookies:
These are required for the website to function properly and cannot usually be disabled through our systems.

Analytics cookies:
These help us understand how visitors use the website, which pages are viewed and how the website can be improved.

Marketing or tracking cookies:
These may be used to understand engagement with our content or support relevant communications, where enabled and permitted.

Where required by law, we will request your consent before setting non-essential cookies. You can manage or withdraw cookie preferences through the cookie banner or your browser settings.

  1. How We Share Personal Data

We may share personal data with:

  • companies within UAI Labs Group;
  • website hosting providers;
  • IT, cloud and security service providers;
  • CRM, email, analytics and marketing platforms;
  • professional advisers, such as lawyers, accountants or auditors;
  • contractors, consultants or delivery partners who support our services;
  • regulators, authorities or law enforcement where legally required;
  • parties involved in a business transaction, restructuring, merger, acquisition or corporate due diligence process, where applicable.

We do not sell personal data.

We only share personal data where there is a legitimate business purpose, legal requirement, contractual need or your consent where required.

  1. International Transfers

Because UAI Labs may operate with remote teams, cloud tools, group companies, contractors and service providers in different countries, personal data may be processed outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers. These may include contractual protections, approved transfer mechanisms, security controls and due diligence on service providers.

  1. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • the nature of your enquiry or relationship with us;
  • whether we have an active business relationship;
  • legal, accounting, tax or reporting requirements;
  • security and audit requirements;
  • whether retention is needed to establish, exercise or defend legal claims.

Where we no longer need personal data, we will delete it, anonymise it or securely archive it in accordance with our retention practices.

  1. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication, encryption where appropriate, secure cloud services, monitoring, backup processes, staff awareness and supplier security controls.

However, no website, email system or online transmission is completely secure. You should avoid sending confidential or highly sensitive information through general website forms.

  1. Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal data, including the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing activities;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications;
  • lodge a complaint with a data protection authority.

To exercise your rights, please contact us using the details in the “Contact Us” section below.

We may need to verify your identity before responding to your request.

  1. Marketing Communications

Where permitted, we may send you relevant updates, insights, invitations or information about UAI Labs services.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send you service-related, transactional or administrative messages where necessary.

  1. Third-Party Websites

Our website may contain links to third-party websites, platforms or resources.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

  1. Children’s Privacy

Our website and services are intended for business users and are not directed at children.

We do not knowingly collect personal data from children through the website. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or data processing practices.

The updated version will be published on this page with a revised “Last updated” date.

  1. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, please contact us:

UAI Labs Group
Email: contact@uai-labs.com

If you are located in the UK or EEA and have concerns about how your personal data is handled, you may also have the right to contact your local data protection authority.